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Privacy Policy

Kickoff Knowledge Privacy Policy

Effective Date: 1/3/2025

Last Updated: 1/3/2025

At Kickoff Knowledge, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us.

1. Information We Collect

Kickoff Knowledge collects two types of data:

  • Information you provide directly (e.g. registration and purchase details)
  • Information automatically collected through your interaction with our platform

A. Personal Information (Provided by You)

We collect personal data when you register, make a purchase, or engage with our services. This includes:

  • Account Information: Name, email address, and password when you create an account.
  • Billing Information: Payment details (e.g. card, PayPal). Payments are securely handled through third-party providers. We do not store full payment details.
  • Contact Information: Email, phone number, or any details provided in support inquiries.
  • User-Generated Content: Contributions such as course reviews, testimonials, forum comments, and live session interactions.

B. Automatically Collected Information

  • Device & Browser Data: IP address, device type, operating system, and browser version.
  • Usage Data: Course progress, time spent on lessons, and user interaction data.
  • Cookies & Tracking: We use cookies, pixels, and analytics tools (e.g. Google Analytics, Facebook Pixel) to personalise content, improve navigation, and monitor performance. Users can manage cookies via browser settings or our Cookie Preferences Centre.

C. Purpose of Data Collection

We collect this information to:

  • Provide access to courses and community features
  • Process transactions and manage subscriptions
  • Enhance platform performance and personalisation
  • Communicate updates and respond to support requests
  • Prevent fraud and ensure security compliance

Users may request data access, modification, or deletion by contacting: privacy@kickoffknowledge.com

2. Legal Basis for Data Collection (GDPR Compliance)

We collect data based on the following legal grounds:

  • Contractual Necessity: To deliver services, process payments, and manage accounts.
  • Legitimate Interest: To improve services, ensure security, and personalise content.
  • Consent: For marketing, tracking, and communications (can be withdrawn at any time).
  • Legal Compliance: To meet obligations under tax, audit, and government regulations.

3. Your Rights and Choices (GDPR & CCPA)

A. Rights Under GDPR (EU/UK)

  • Right to access
  • Right to correction
  • Right to deletion
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent

To exercise these rights, contact privacy@kickoffknowledge.com.

B. Rights Under CCPA (California, USA)

  • Right to know what data is collected and shared
  • Right to delete personal data
  • Right to opt out of data sharing (Kickoff does not sell personal data)
  • Right to non-discrimination

Opt-out requests: privacy@kickoffknowledge.com (subject: "Do Not Sell or Share My Personal Information")

C. How to Exercise Your Rights

  • Visit your Privacy Dashboard in your account
  • Email us directly
  • Manage cookies and marketing via the Privacy Preferences Centre
  • Verification may be required for security reasons

4. How We Use Your Information

We process data to:

  • Grant access to courses and track progress
  • Manage subscriptions and billing (via Stripe, PayPal, etc.)
  • Respond to support inquiries
  • Send transactional emails (you cannot opt out of essential service emails)
  • Deliver personalised content and marketing (only if opted in)
  • Detect fraud and comply with regulations
  • Improve platform performance using analytics and cookies

5. How We Share Your Information

We do not sell, rent, or trade your data. We may share data with:

  • Service Providers: Payment processors, email providers, analytics tools, cloud storage
  • Legal Authorities: If legally required
  • Business Partners: Only with your consent (e.g. co-hosted events)
  • Third Parties: Only for essential services and with appropriate contracts in place

You can opt out of non-essential data sharing and tracking via the Cookie Preferences Centre.

6. Opt-Out of Tracking and Targeted Advertising

You can opt out by:

  • Using the Cookie Preferences Centre
  • Adjusting your browser to block cookies
  • Installing the Google Analytics Opt-Out Add-on
  • Managing ad preferences on Google, Facebook, and Twitter
  • Clicking "Unsubscribe" in marketing emails or updating settings

Kickoff Knowledge does not sell personal data but offers opt-outs for sharing related to advertising.

7. International Data Transfers & Compliance

We operate globally and may store data in:

  • United States
  • European Union / United Kingdom
  • Other regions via compliant cloud service providers

We use Standard Contractual Clauses (SCCs), Data Processing Agreements (DPAs), and encryption to protect transferred data. Users can request:

  • Details on international transfers
  • Copies of SCCs
  • Objection to transfers

Requests: privacy​@kickoffknowledge.com

8. Data Retention

We retain data only as long as needed for services or legal obligations.​

Data Type Retention Period
Account data While account is active or upon deletion request
Payment records At least 5 years
Course progress Indefinitely (for certification access)
Marketing preferences Until opt-out or withdrawal of consent
Support records 1 year post-resolution
Community content Indefinitely unless requested for removal

Data is securely deleted or anonymised when no longer needed.

9. Data Security and Breach Notification

We apply technical and administrative safeguards, including:

  • AES-256 encryption for data at rest and in transit
  • Secure HTTPS for all interactions
  • PCI-compliant payment processing
  • Multi-factor authentication and role-based access controls
  • Regular security audits and monitoring

Breach Notification: Users will be notified within 72 hours of any data breach involving personal information. Notifications will include details and steps for mitigation.

To report a breach: security@kickoffknowledge.com

10. Governing Law & Jurisdiction

This policy is governed by the laws of [Insert Country/State].

Users agree to resolve disputes under:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable privacy regulations (e.g. PIPEDA, LGPD)

Disputes will be resolved under the exclusive jurisdiction of the courts in [Insert Legal Jurisdiction].

For legal issues: legal@kickoffknowledge.com

11. Changes to This Policy

Kickoff Knowledge may update this policy due to:

  • Legal or regulatory changes
  • Business or service updates
  • Security improvements

Minor updates: Published online with revised date.

Major updates: 30-day notice via email or banner notification.

Urgent updates: Immediate effect with follow-up communication.

Continued use of our services constitutes acceptance of the revised policy. For previous versions, contact us.

12. Contact Us

For questions or privacy-related requests:

Live chat: Monday–Friday, 9 AM – 5 PM [Time Zone]

Mailing address: [Insert Address]

Phone (if applicable): [Insert Number]

Response Times:

  • Privacy: within 30 days (as per GDPR/CCPA)
  • Security: within 72 hours
  • General support: 1–3 business days

For urgent matters, include "URGENT" in the subject line.